In the unlikely event that you may need to return goods Crios will offer a replacement or full refund on receipt of the returned item. All items must be returned within 7 days of receipt, and must be returned unused and in the original packaging.
Before returning any item please contact [email protected], with details of the item and reason for return, along with a copy of the original order. No refund will be made without a copy of the original order. All returns must be sent back using a recorded delivery service. Crios cannot accept responsibility for any items not received if a recorded service is not used.
Crios cannot accept returns of body piercing jewellery that has been worn due to hygiene risks.
If Crios is out of stock of any item returned, there may be a delay of up to 28 days in shipping of a replacement.